bat393 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and safeguard it, and your rights as a bat393 user.
Last updated: June 2026 | Applies to all bat393 users worldwide, including Pakistan
This Privacy Policy ("Policy") describes how bat393 ("bat393", "we", "us", or "our") collects, uses, stores, and protects personal data when you use the bat393 website, mobile platform, betting services, casino products, and all related features (the "bat393 Platform"). By registering an account on bat393 or by continuing to use the bat393 Platform, you acknowledge that you have read and understood this Policy.
This Policy should be read alongside the bat393 Terms & Conditions and Responsible Gaming Policy. If you disagree with any part of this Policy, please discontinue use of bat393 and contact our support team to close your account.
1.1 bat393 is an international online gaming platform operated by the Company. bat393 acts as the data controller in respect of personal data collected through the bat393 Platform. As data controller, bat393 determines the purposes and means by which your personal data is processed.
1.2 bat393 serves players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and other cities, as well as internationally registered users. All data processing described in this Policy applies equally to all users regardless of their geographic location.
2.1 Registration Data. When you create a bat393 account, we collect your full name, email address, date of birth, country of residence, username, and password (stored in hashed form — never in plain text).
2.2 Identity Verification Data. To comply with our Know Your Customer (KYC) obligations and to verify your age (18+ requirement), bat393 may request copies of government-issued identification documents such as your Pakistani CNIC, passport, or driving licence, and proof of address. This data is processed solely for verification purposes.
2.3 Financial Data. bat393 collects details necessary to process deposits and withdrawals, including your preferred payment method (e.g. JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, USDT wallet address, or card details). Full card numbers are not stored by bat393 — card transactions are processed via PCI-DSS compliant payment processors.
2.4 Transaction Data. We record all deposits, withdrawals, bets, wins, losses, and bonus activity within your bat393 account. This data forms part of your account history and is used for dispute resolution, fraud prevention, and regulatory compliance.
2.5 Technical Data. We automatically collect IP address, browser type and version, operating system, device identifiers, time zone, and session data when you access bat393. This information is used to deliver and optimise the bat393 Platform and to detect fraudulent or suspicious activity.
2.6 Usage Data. We collect data about how you interact with bat393, including the games you play, the pages you visit, search queries within the Platform, and session duration. This data helps us improve bat393 products and personalise your experience.
2.7 Communications Data. If you contact bat393 support via live chat, email, or any other channel, we retain records of those communications including the content and timestamps of messages, for quality assurance and dispute resolution purposes.
bat393 uses the personal data it collects for the following purposes:
bat393 does not sell your personal data to third parties for their independent marketing purposes.
4.1 Contractual necessity. The majority of data processing by bat393 is necessary to perform our contract with you — namely, to operate your bat393 account and deliver the betting and gaming services you have requested.
4.2 Legal obligation. Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and age verification — are carried out because bat393 is legally required to do so under applicable gaming and financial regulations.
4.3 Legitimate interests. bat393 processes some data on the basis of legitimate interests, including fraud detection, platform security, and improving bat393 products, where these interests are not overridden by your rights.
4.4 Consent. Where bat393 processes data for optional personalisation or marketing purposes, we will seek your consent and you may withdraw that consent at any time by contacting bat393 support or updating your account preferences.
5.1 bat393 does not sell, rent, or trade your personal data with third parties for commercial purposes. We may share your data with the following categories of recipients:
5.2 All third parties with whom bat393 shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection standards.
6.1 bat393 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies allow bat393 to remember your session, maintain your login state, and deliver a personalised experience.
6.2 The categories of cookies bat393 uses include:
6.3 You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the bat393 Platform.
7.1 bat393 retains your personal data for as long as your account is active, and for a minimum period thereafter as required by applicable law — typically five (5) years following account closure, to satisfy AML and gaming regulatory record-keeping requirements.
7.2 Transaction records, including bet history and financial transactions, are retained for a minimum of five years from the date of the transaction.
7.3 Communications with bat393 support are retained for three years from the date of last communication.
7.4 When your personal data is no longer required, bat393 will securely delete or anonymise it in accordance with our data retention schedule.
8.1 bat393 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data in transit, encryption of sensitive stored data, access controls restricting data access to authorised personnel only, and regular security assessments.
8.2 Passwords are stored using modern cryptographic hashing — bat393 staff cannot see your password and will never ask for it via any communication channel.
8.3 While bat393 takes every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure. You acknowledge this inherent risk and are responsible for maintaining the security of your bat393 login credentials.
Depending on applicable law, you may have the following rights in respect of your personal data held by bat393:
To exercise any of these rights, contact bat393 support. We will respond to all verified requests within 30 days. Some requests may be limited where bat393 has overriding legal obligations.
10.1 bat393 is strictly for adults aged 18 years and above. bat393 does not knowingly collect personal data from any person under the age of 18. If bat393 becomes aware that a minor has registered an account or provided personal data, the account will be immediately closed and all associated data deleted.
10.2 bat393 employs age verification measures at registration and during KYC processes to prevent underage access. Parents and guardians who believe a minor has accessed bat393 should contact our support team immediately.
11.1 bat393 is an international platform. Your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which the Company is incorporated and where our service providers operate.
11.2 Where personal data is transferred internationally, bat393 takes steps to ensure an adequate level of protection is in place, including contractual safeguards with third-party processors.
12.1 bat393 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated Policy will be published on this page with a revised "Last updated" date. Material changes will be communicated to registered users via email or a prominent notice on the bat393 Platform.
12.2 Your continued use of bat393 following publication of an updated Privacy Policy constitutes your acknowledgement of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or bat393's data practices, please contact our Data Protection team. Our English-speaking support is available 24/7. Contact email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your message.
Every connection to bat393 — login, deposit, bet placement, withdrawal — is protected by 256-bit SSL encryption. Your data is never transmitted in plain text.
bat393 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information belongs to you.
bat393 verifies the identity and age of all players before processing withdrawals. This protects the integrity of the platform and ensures only 18+ adults can access real-money gaming.
bat393 never stores passwords in readable form. All passwords are cryptographically hashed and salted. No bat393 employee can view your password — ever.
bat393 respects your right to access, correct, restrict, or request deletion of your personal data. Contact our support team at any time and we will respond within 30 days.
Card payments on bat393 are handled by PCI-DSS compliant processors. Full card numbers are never stored on bat393 servers. JazzCash and Easypaisa transactions are processed through their official encrypted APIs.
Your privacy matters to us. bat393 is built on transparency, security, and fair play. If you have any questions about how we handle your data, our 24/7 Pakistani English support team is always here to help. 18+ only.